399bet ai Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the 399bet ai platform and all its services. By accessing the site, creating an account, or using any service, you are legally agreeing to these Terms. You should not use the services without reading and understanding these Terms.

"Platform" refers to the 399bet ai website, mobile app, and all related services. "User" refers to any person who accesses the platform or uses its services, whether registered or not.

These Terms are governed by the laws of Bangladesh. Bangladesh courts shall have jurisdiction over any disputes. More details about the company's operations can be found in the About Us section of 399bet ai.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account on 399bet ai, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh and legally able to use the service.
• You may only hold one active account — multiple accounts for the same person are not permitted.
• All information provided at registration must be accurate, complete, and current.
• You are playing on your own behalf and using your own funds — managing an account on behalf of a third party is not permitted.

2.2 Registration Process

During registration you will need to provide a mobile number, email address, and a secure password. To complete registration and access the platform, go to the 399bet ai Login page. An OTP or supporting documents may be requested to verify your account.

3 Age Verification and Identity Confirmation

All casino and betting activities on the 399bet ai platform are strictly for persons aged 21 and above. We reserve the right to verify age at any time. The following documents may be requested for this purpose:

• National ID Card (NID)
• Passport
• Birth Registration Certificate (where applicable)

Withdrawals may be held until verification is complete. Providing false age or identity information will result in immediate account closure and the balance may be forfeited.

3.1 Purpose of Identity Verification

Identity verification is conducted to prevent money laundering, stop fraud, and protect minors. Information from submitted documents is stored securely and used only for verification purposes.

4 Account Management and Security

4.1 Password and Login Security

It is the user's responsibility to keep their account secure. You should not share your password with anyone, and you must log out after using a shared or other person's device. Report any unauthorised access to your account to 399bet ai support immediately.

4.2 Updating Account Information

If your personal details change (mobile number, email, etc.), update them in your account settings as soon as possible. 399bet ai will not be held responsible for service disruptions caused by outdated or incorrect information.

4.3 Account Inactivity

An account may be marked inactive if there is no activity for an extended period. Contact customer support to reactivate an inactive account.

5 Deposits and Withdrawals

5.1 Deposit Terms

399bet ai currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. Each deposit is credited to the account balance once the request is approved.

5.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are processed through the same methods: bKash, Nagad, Rocket, and Upay. Withdrawals generally take between 15 minutes and 2 hours to complete.

5.3 Important Payment Information

• Identity verification must be completed before a withdrawal request can be processed.
• If a bonus is active, the associated wagering requirements must be met before a withdrawal can be made.
• Deposit and withdrawal methods must be registered in the user's own name — transactions through third parties are not permitted.
• For suspicious transactions, 399bet ai reserves the right to hold withdrawals until an investigation is complete.

6 Bonuses and Promotions

6.1 Welcome Bonus

399bet ai offers a 200% bonus on the first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. Example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000, with a wagering requirement of ৳2,000 × 15 = ৳30,000.

6.2 Terms for Other Promotional Bonuses

Each bonus has its own specific terms. The following rules generally apply to all bonuses:

• A bonus may only be usable on specific games or betting categories.
• Bonus balance cannot be withdrawn before the wagering requirements are met.
• A bonus cannot be claimed more than once unless the terms specifically state otherwise.
• When placing bets with both bonus balance and real money, real money is deducted first.
• 399bet ai reserves the right to change, suspend, or cancel any promotion.

6.3 Bonus Abuse

If misuse of bonus benefits or attempts to circumvent terms are proven, the bonus will be cancelled and withdrawals of related winnings will be held.

7 Betting and Gaming Rules

7.1 General Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled. 399bet ai's established rules apply to all sports betting — including cricket and football — and casino games. 399bet ai reserves the right to correct any odds or winnings that were incorrectly issued due to a technical error.

7.2 Event Cancellation and Result Disputes

If a match or event is cancelled, the stake for the related bet will be refunded. In the event of a dispute over a result, 399bet ai's decision will be considered final.

7.3 Slots and Live Casino

The RTP (Return to Player) percentage for slot games is listed on the relevant game page. Live casino games use software from reputable providers including Evolution, Pragmatic Play Live, and Ezugi. The outcomes of these games are entirely random and no result is predetermined.

8 Prohibited Activities

The following activities are strictly prohibited on 399bet ai:

• Match fixing or any attempt to influence the outcome of a game.
• Use of fraudulent software, bots, or automated systems.
• Operating multiple accounts under the same person's name or for members of the same household.
• Using the platform for money laundering or to legitimise illegal funds.
• Providing false information or deliberately exploiting the system to obtain bonuses.
• Hacking or attempting to compromise the security of the platform.
• Attempting to access another user's account.

If any such activity is detected, the account will be closed immediately, all balances and winnings may be forfeited, and legal action may be taken.

9 Personal Data and Privacy

Full details of how your personal information is collected, stored, and used can be found in our Privacy Policy. It is important to read that policy alongside these Terms, as it forms an integral part of them.

Information provided during registration and transactions is used by 399bet ai solely for the purposes of providing services, verification, and security. User data is not sold to third parties without the user's consent.

10 Responsible Gambling

399bet ai places the highest priority on responsible gambling. Playing on the platform should be a form of entertainment — not a solution to financial problems. Our Responsible Gaming Guidelines provide detailed advice on how to stay in control.

10.1 Self-Exclusion and Limit Setting

Users can request deposit limits, session time limits, or a temporary break at any time. Contact the support team to use these options.

10.2 Protection of Minors

Use of the platform by anyone under 21 years of age is strictly prohibited. If a minor's account is identified, it will be closed immediately and all transactions will be voided.

11 Account Suspension and Closure

11.1 Suspension by 399bet ai

399bet ai reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false information or identity fraud.
• Failure to cooperate with account verification.
• Suspicious or fraudulent activity.

11.2 Account Closure by the User

You may request to close your account at any time. Complete all pending withdrawals before submitting the request. Any pending bonuses will be automatically cancelled once the account is closed.

12 Limitation of Liability

399bet ai's liability will be limited in cases where gaming or transactions are disrupted due to technical faults, server outages, or internet connectivity issues. In such situations, affected bets will be reviewed and a reasonable resolution will be sought.

399bet ai will not be held liable for any loss caused by the user's own device, network, or third-party software. The platform provides services on an "as is" basis and does not guarantee any specific outcome.

13 Dispute Resolution

For any dispute relating to a transaction, betting result, or account matter, contact 399bet ai customer support first. The support team is available 24 hours a day, 7 days a week, in both Bengali and English, via live chat and email.

13.1 Dispute Process

1. Submit the details of the dispute and any relevant information to customer support.
2. The support team will review the matter and attempt to reach a resolution within a reasonable time.
3. If the matter is not resolved, it will be escalated to senior management.

For answers to common questions, visit our FAQ section — detailed answers to the most frequently asked questions are available there.

14 Mobile App Usage

399bet ai's Android and iOS mobile apps are available through official channels. All provisions of these Terms and Conditions apply equally to use of the app. Transactions, betting, and casino games conducted through the app follow the same policies as the website.

Downloading the app from unauthorized third-party sources carries security risks, and 399bet ai will not be held responsible in such cases. Always use official channels.

15 Changes to Terms and Conditions

399bet ai reserves the right to change, add, or remove any part of these Terms and Conditions at any time. The updated date will be displayed on this page after any changes are made.

For significant changes, registered users will be notified by email or through platform notifications where possible. However, it is the user's own responsibility to review the Terms and Conditions regularly. Continued use of the platform after any changes will be considered acceptance of the new terms.

If any new provision is found to be invalid or unenforceable, the remaining Terms and Conditions will remain in full effect.