399bet ai's Privacy Policy

Introduction and Applicability

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the 399bet ai platform. When you create an account on 399bet ai, use our services, or visit the website, you are considered to have accepted the terms of this Policy.

To learn the full terms of use of our services, please read our Terms and Conditions, which cover all matters relating to user responsibilities and rights. This Privacy Policy and the Terms and Conditions are complementary documents.

We believe that every user's personal information belongs to them. With that in mind, 399bet ai has established a clear, easy-to-understand privacy policy so that you always know exactly what is happening with your information.

What Information We Collect

We collect two types of information — information provided directly by the user, and information generated automatically while using the service.

2.1 Information You Provide Directly

When registering an account or using our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and national identity card details
• Payment method details (such as bKash, Nagad, Rocket, or Upay account details)
• Transaction history and deposit-withdrawal records
• Communication history with the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type, operating system, and device model
• Traffic source and browsing activity on the platform
• Session duration and usage patterns
• Game play history and betting patterns
• Information collected through cookies and similar tracking technologies

Purpose of Using Information

399bet ai uses the collected information only for specific, legitimate purposes. We never use your personal information unnecessarily or against your interests.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To handle deposits, withdrawals, bonus processing, and gaming services.
• Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud and money laundering.
• Customer Support: To help resolve your complaints, questions, and issues.
• Service Improvement: To improve our platform and user experience.
• Marketing Communications: To send you relevant offers and updates with your consent.
• Legal Obligations: To comply with applicable legal regulations and provide necessary information to authorities.

Cookies and Tracking Technologies

The 399bet ai website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — these are used to manage login sessions, security verification, and payment processing.
• Functional Cookies: To remember your preferences such as language selection and game settings.
• Analytics Cookies: To understand how long you spend on each page and which features you use most.
• Marketing Cookies: To show you relevant ads based on your interests (only with your consent).

4.2 Cookie Control

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology partners who assist in operating our services.
• Legal Obligations: To meet authority requests as part of court orders, investigations, or legal proceedings.
• Fraud Prevention: To detect and prevent fraud, money laundering, or other illegal activities.
• Business Transfer: In the event of a company merger or acquisition, though the terms of this policy will still apply.

In all cases, information is shared only to the extent necessary and only for the stated purpose.

Data Retention Period

We retain your information for as long as your account is active or as long as it is needed to provide the service. Even after an account is closed, some information may be retained for a set period.

• Transaction-related information: for a minimum of five years (as required by law).
• Identity verification documents: up to three years after account closure.
• Support-related communications: up to two years.
• Marketing preferences: until you withdraw your consent.

Once the retention period ends, information is securely deleted or anonymised in a way that cannot be recovered.

Data Security Measures

399bet ai uses industry-standard technologies and practices to protect your information. Our security framework is described below:

• SSL/TLS Encryption: All communication between our platform and users' browsers is encrypted.
• Database Encryption: Sensitive stored information is kept in an encrypted state.
• Access Controls: Only authorised staff can access specific information.
• Regular Security Audits: Regular audits and penetration testing are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: An additional layer of security for account login and important transactions.
• 24/7 Monitoring: The system is monitored around the clock to detect unusual activity.

However, no method of transmitting information over the internet is 100% secure. Therefore, while we make every effort, we cannot guarantee complete security.

Your Rights and Choices

As a user of our platform, you have the following rights over your own information:

• Right of Access: You can request to view the information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information (though information subject to legal obligations is an exception).
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Opt Out of Marketing: The option to stop marketing communications at any time.
• Data Portability: You can request your information in a common format.

To exercise these rights, please contact our support team. We will respond within thirty business days.

Third-Party Links and Services

Our platform may occasionally contain references to third-party websites or services. These third parties have their own privacy policies, and 399bet ai is not responsible for their methods of collecting and using information.

Our game providers such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other studios may have their own gaming environments. During gameplay, your game session data may be shared with these providers to a limited extent, solely for the purpose of operating the game.

Protection of Minors

399bet ai's services are for persons aged 21 or above only. We actively avoid collecting information from minors, and if we receive evidence that information from a minor has been collected, it is deleted immediately.

To learn about our detailed steps on responsible gaming and user protection, please read our Responsible Gaming page, which contains all information on age verification, setting play limits, and available support.

Policy Changes and Updates

We may update this Privacy Policy from time to time. Changes will be published on this page, and for significant changes you will be notified by email or platform notification.

If you continue to use the platform after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page periodically.

For frequently asked questions, visit our FAQ page, where answers to common questions about accounts, payments, and privacy are provided.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Ways to reach the 399bet ai privacy team:

• Email: [email protected]
• Live Chat: Direct chat in the support section of the platform — available 24/7 in Bengali and English.

We aim to respond to any privacy-related request quickly and effectively. Our goal is to earn and maintain your trust.